In the Era of Technology, where every industry has boomed, education has followed the trend, particularly during the COVID-19 crisis. However, the thriving Edtech sector, fueled by significant funding, has begun to face challenges and raise unprecedented questions. The most vital question centers on whether the industry’s functions are a scam or untrustworthy, despite its past headlines about funding or cash burning activities. These questions and challenges threaten the industry as a whole. But the real question is if financial investment can benefit from the support of Human-Centric Strategies. Can financial investment go hand-in-hand with Human-Centric Strategies for Edtech success?
True and lasting success in EdTech isn’t just about throwing money at the problem.The rise of EdTech promised a revolution in education. Companies flooded the market, throwing money at flashy platforms. But in this gold rush, a crucial element was being overlooked: the human touch.
We saw a crisis – a system of Higher Education that was becoming increasingly inaccessible and expensive. We knew technology could be a powerful tool, but it wasn’t the only answer.
The EdTech landscape was flooded with companies focused on securing massive funding and burning through cash to build flashy platforms. I think a different path and perspective is needed. The mission has to be simple: Make quality Higher Education accessible and affordable for everyone. However, achieving this goal required more than just technology.
Beyond the Hype: Prioritizing the Human Connection
While some EdTech companies focused on the “WOW” factor, real value lay in a human-centric approach which has an equal value. This meant prioritizing Effective counseling, offering 24/7 customer support, and building a strong sense of community for the students.
Effective Counseling: We understood that navigating the complexities of Higher Education can be overwhelming. That’s why we offer personalized counseling services to help students choose the right program, develop study plans, and overcome any challenges they might face.This helps in understanding not only customer needs, but also the Voice of customers.
24/7 Customer Support: It is understated but a very crucial aspect of helping students every step of the way. Having dedicated support team which can be available 24/7 to answer questions, resolve issues, and offer a helping hand whenever needed is a boon for higher education industry.By prioritizing customer satisfaction, we create a more positive and impactful learning experience. This, in turn, fosters trust – a cornerstone of success in the EdTech industry.
Building Community: Education isn’t just about acquiring knowledge – it’s about connecting with others. We foster a strong sense of community by providing discussion forums, virtual study groups, and collaborative projects. This allows students to learn from each other, share experiences, and build a support network.
Trust Built on Human Connection
In a world of flashy EdTech startups, the focus on the human touch defined strength. While many companies struggled to survive the intense competition fueled by massive funding rounds, robust companies with right mindset thrived. By prioritizing students’ needs and offering personalized support, it helps in earning the trust of countless learners impacting the industry as a whole.
The story isn’t about the latest funding round – it’s about staying true to the core mission. The belief that, combining innovative technology with a deep commitment to human connection, we can revolutionize Higher Education and make it accessible and enriching for everyone.
